vvx3 Privacy Policy
Your personal information is completely safe with us. vvx3 keeps your data secure using SSL encryption and strict security protocols.
1Introduction and General Information
vvx3 is a trusted online gaming and betting platform in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") explains how vvx3 collects your personal information, the purposes for which it is used, where it is stored, and how it is kept secure. By using our platform, you are considered to have agreed to the terms of this Policy.
vvx3 always operates on the principles of transparency and accountability. We never sell your personal information to third parties or disclose it unnecessarily without your consent. This Policy should be read together with our Terms and Conditions and Responsible Gaming policy.
2What Information We Collect
We only collect the information that is necessary to provide our services. Details are listed below:
Information You Provide Directly
- Full name and date of birth
- Valid email address
- Residential address
- National ID card or passport number (for verification purposes)
- bKash, Nagad, or Rocket account number (for transactions)
- Password (stored in encrypted form)
Automatically Collected Information
- IP address and device identifier information
- Browser type and operating system
- Activity logs on the platform
- Connection time and duration
- Cookie and session data
- Referral source and navigation information
Financial Information
- Transaction history (deposits and withdrawals)
- Payment method details
- Bonus and promotion usage records
- Betting patterns and gaming history
Financial information is always protected by industry-standard encryption.
Communication Information
- Records of live chat conversations
- Details of email correspondence
- Support requests and complaints
- Survey and feedback submission information
This information is retained to improve customer service.
3How Information Is Used
Account Management and Verification
We use your personal information to create, verify, and maintain your account. This information is essential for age verification, identity confirmation, and fraud prevention. Completing the KYC (Know Your Customer) process is mandatory for all new accounts.
Financial Transaction Processing
Your financial information is used to process deposits and withdrawals via bKash, Nagad, and Rocket. This information is needed to ensure security when processing a minimum deposit of ৳100 and a minimum withdrawal of ৳800.
Service Improvement and Personalization
By analyzing your gaming preferences, we recommend relevant games, bonuses, and promotions for you. This makes your overall experience more enjoyable and helps us continuously improve our platform.
Communication and Support
We use your contact information to provide important updates, transaction confirmations, promotional offers (with your consent), and customer support. This information helps support staff in our 24/7 live chat service.
Meeting Legal Obligations
We use your information to comply with applicable laws and regulations, and to prevent fraud, money laundering, and other illegal activities. This is necessary to maintain the safety of all users and the integrity of the platform.
Ensuring Responsible Gaming
We use your activity data to monitor your gaming behavior, identify signs of problematic gaming, and provide timely support when needed. Visit our Responsible Gaming page to learn more.
4Sharing Information with Third Parties
vvx3 never sells your personal information to third parties. However, we may disclose certain information in the following limited circumstances:
Service Provider Partners
We work with trusted third-party service providers who assist in operating our platform — such as payment processing companies (bKash, Nagad, Rocket), game software providers, IT infrastructure suppliers, and customer support tools. These partners are required to operate under strict confidentiality agreements and may not use your information beyond their designated functions.
Legal Requirements
We may disclose information to comply with a court order, valid legal process, government investigation, or mandatory regulatory requirement. In such cases, we disclose only the minimum information necessary and, where legally permitted, we endeavor to notify you.
Security and Fraud Prevention
Information may be shared with relevant authorities as necessary to protect the rights, property, or safety of any user or third party, or to prevent and investigate fraud, money laundering, or any other illegal activity.
5Cookies and Tracking Technologies
vvx3 uses cookies and similar tracking technologies to improve your browsing experience. Cookies are small text files that are stored on your device.
Essential Cookies
Required for the basic functionality of the platform. Stores login sessions, security tokens, and form data. These cannot be turned off.
Analytical Cookies
Collects information about how the platform is used, which helps us improve our services. Used to find out which pages are visited most.
Functional Cookies
Remembers your preferences such as language settings and customizations. These make your experience more personalized.
Advertising Cookies
Used to show you relevant offers and promotions based on your interests. You can opt out of these cookies.
You can delete or block non-essential cookies at any time through your browser settings. Keep in mind, however, that disabling some cookies may limit certain features of the platform.
6Data Protection and Security
vvx3 uses the highest industry-standard security measures to keep your personal information safe.
SSL Encryption
All data transfers on our platform are protected by 256-bit SSL encryption. This means every piece of information sent from your browser to our servers is fully encrypted and cannot be read by anyone in transit.
Secure Data Storage
Your personal and financial information is stored in encrypted form on secure servers. Passwords are never kept in plain text — they are always stored in hashed form.
Access Controls
Access to your information is restricted to authorized personnel who require it for their work. All staff operate under strict confidentiality agreements and receive regular security training.
Regular Security Audits
We conduct regular security audits and vulnerability assessments. If a security incident occurs, we take immediate action and notify affected users.
7Data Retention Period
vvx3 retains your information only for as long as it is necessary. The retention periods for different types of information are given below:
| Type of Information | Retention Period | Reason |
|---|---|---|
| Account Information | For the duration the account is active + 5 years | Legal obligations and dispute resolution |
| Transaction Records | 7 years | Compliance with financial regulations |
| KYC Documents | 5 years after account closure | Identity verification and security |
| Customer Service Records | 3 years | Service quality improvement |
| Analytical Data | 26 months | User experience improvement |
| Marketing Preferences | Until consent is withdrawn | Respecting user preferences |
After the specified period, data is securely deleted or anonymized so that you can no longer be identified.
8Your Privacy Rights
As a user of vvx3, you have the following rights over your own information:
Right to Access Information
You have the right to know what information we hold about you and to receive a copy of it.
Right to Correct Information
If the information we hold about you is inaccurate or incomplete, you can request that it be corrected.
Right to Delete Information
In certain circumstances, you have the right to request that your personal information be deleted.
Right to Object to Processing
You have the right to object to and opt out of the use of your data for marketing purposes.
Right to Restrict Processing
You have the right to request that the processing of your data be restricted in certain circumstances.
Right to Data Portability
You have the right to receive your data in a structured, machine-readable format.
How to Exercise Your Rights
If you wish to exercise any of the above rights, please contact us — email us at [email protected] or speak with our support team via 24/7 live chat. We will process your request within 30 business days.
9Privacy of Minors
Prohibition for Those Under 21
vvx3 is operated for users aged 21 and above only. We do not knowingly collect personal information from minors. Date of birth verification is mandatory during account registration, and age is confirmed through the KYC process.
If we become aware that a minor's data is present in our system, we will immediately close that account and delete all associated information. Parents or guardians with concerns about this can contact us directly at [email protected].
10Changes to the Privacy Policy
Policy Update Process
vvx3 may update this privacy policy from time to time — due to legal changes, the introduction of new services, or service improvements. For any significant changes, we will notify you via your registered email or through a notice on the platform. The "Last Updated" date at the top of the page always indicates the most recent version.
Continued use of the platform after an update will be considered as your acceptance of the terms of the new policy. We recommend that you check this page regularly.
11Privacy Contact
If you have any questions, concerns, or complaints about this privacy policy, please do not hesitate to contact us.
🔒 Privacy Support Team
Our specialist team is always ready to answer any of your privacy-related questions.
Read more: Terms & Conditions | Responsible Gaming | FAQ